TABLE OF CONTENTS

A Licensee’s Guide To
Ethics and Member Orientation
Volume X
I.  Introduction.................................................. 1
II. Goals and Objectives........................................... 3
III............................ Glossary and NAR Code of Ethics Summary 5
IV. Ethics and Parallel Laws ....................................... 7
A. Standards of Behavior
B. What is a Code of Ethics?
C. Organizations
D. Major Codes
E. Business and Professional Code
V.  Realtor® Enforcement Procedures.................................. 13
A. Enforcement
B. Governing Authority
C. Professional Standards Reference Manual
D. Powers and Limitations of the Association
E. Entities in the Disciplinary Complaint Process
F. Entities in the Arbitration Dispute Process
G. Distinction between Arbitration and Disciplinary Complaints
H. Common Elements in Arbitration and Disciplinary Hearings
The Disciplinary Process Flow Chart (Page 19)
VI. Professional Standards Disciplinary Process...................... 21
A. Grounds for a Disciplinary Complaint
B. Filing of a Complaint
C. Jurisdiction of the Association
D. Ombuds Procedures
E. Grievance Committee
F. Professional Standards Disciplinary Tribunal Hearing
G. Directors' Role
VII............................. NAR Code of Ethics and Real Estate Law 27
A. NAR Code of Ethics
B. Article 17
C. Obligation to Comply
D. Preamble Concepts
E. Duties to Clients/Customers (Articles 1-9)
F. Duties to the Public (Articles 10-14)
G. Duties to Realtors® (Articles 15-17)
The Arbitration Process Flow Chart (Page 39)
VIII........................ Professional Standards Arbitration Process 41
A. Grounds for a Realtor® Arbitration
B. Jurisdiction of the Association
C. Filing the Request for Arbitration
D. Mediation
E. Professional Standards Arbitration Tribunal
F. Directors' Review
G. Enforcement of the Award
IX. Procuring Cause............................................... 47
A. Right to Compensation
B. Basis or Determination of Procuring Cause
X.  The Directors' Role in Grievance, Disciplinary and Arbitration Processes    51
A. Role of the Directors' Tribunal
B. Review of Grievance Committee Actions
C. Disciplinary Appeals for Review and Rehearing
D. Arbitration Appeals
XI. Supplements................................................. 55
A.. NAR Code of Ethics..................................... 57
B.. Case Interpretations................................... 65
C.. Sample Procuriing Cause Dispute........................ 73
D.. Arbitration Factors Chart.............................. 75
E.. Checklists to Help Avoid Disputes (Listing Brokers and Cooperating Brokers) ............................................... 79
F.. Review Quiz Answers.................................... 81