Ian spent 16 years working and researching in the UK, South Africa and USA.  From 1969 – 1972, he received what was renowned as the world’s best Customer Service and Sales training in the newspaper industry, courtesy of Thomson Newspapers UK. For the past 11 years, he has been delivering his programs throughout Australia, New Zealand, USA, Canada and the UK. He was Nationally Accredited in Australia, by The Australian Institute of Management, in 1996. He has presented at the NAR convention in 2000, 2001, 2003 and 2005.